Regulations

Information for the buyers

The following information was attached in accordance with art. 21, par. 1, point 1 of the Act of 30 May 2014 on consumer rights; Journal of Laws of 2014, item 827.

Who is the owner of the store and a guarantee of service quality?

Przedsiębiorstwo Handlowe Intercosmetic LLC LP, with its registered office in Gdynia, entered into the Register of Entrepreneurs kept by the District Court Gdańsk-Północ in Gdańsk, 8th Commercial Division of the National Court Register for KRS No. 445451, with NIP number 5862280945, REGON 221807190.

What is our address?

ul. Olgierda 125a nr lok.1
81-534 Gdynia

How to contact us?

Phone: 694-403-787, 58 664-97-98

Email: info@amour.pl

ul. Olgierda 125a nr lok.1, 81-534 Gdynia

Our consultants are at your disposal from Monday to Friday from 8.30 to 15.30.

What forms of payment do we provide in our store?

The following payment methods are used in the Online Store:

  1. payment on delivery – the Buyer pays when collecting the ordered products;
  2. payment via online banking – settlement of transactions by credit card, e-transfer or PayPal are carried out via the Dotpay Settlement Center;
  3. prepayment – a pro forma invoice with the Seller's bank account number is sent to the e-mail address provided by the Buyer; the order is processed after receiving the money by the Seller;
  4. available only for Regular Customers who are not Consumers, payment by bank transfer, after prior agreement - the Purchaser receives a VAT invoice with specified date of payment.

The shipping fees for the ordered goods must be paid by the Buyer together with payment for the goods.

What forms of delivery are available and what are their costs?

The Seller delivers the ordered Goods without defects in the manner indicated by the Buyer on the form or print order.

Fee payable for the delivery of the ordered Goods:

  1. is borne by the Buyer if the "Courier" option is selected and amounts to 15.50 zł PLN gross (18 zł PLN gross for cash on delivery – so-called "cash on delivery");
  2. is paid by the Buyer in case of shipping abroad, in the amount applicable according to the price list of Poczta Polska or another operator;
  3. does not apply in case of collecting the goods in person.

How to withdraw from the contract as a Consumer?

  1. Unless otherwise stated in the Online Store Regulations, the following provisions apply only to Buyers who are Consumers. To the extent not regulated in the contracts between the Seller and the Consumer, the provisions of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827), hereinafter referred to as the Act, shall apply.
  2. Subject to the provisions of art. 10 the Consumer has the right to withdraw from the contract without giving a reason within 14 days. The period for withdrawing from the contract begins to run:
    1. for the contract whereby the Seller issues the Goods, being obliged to transfer their ownership – from the moment of taking possession of the Goods by the Consumer or a third party designated by the Consumer other than the carrier, and in the case of a contract which:
      • includes many Goods that are delivered separately, in batches or in parts - from taking possession of the last Good, batch or part;
      • consists in regular delivery of the Goods for a specified period – from taking possession of the first of the Goods;
    2. for other contracts – from the date of conclusion of the contract.
  3. The consumer may withdraw from the contract by submitting a declaration of withdrawal from the contract to the Seller. The statement may be submitted on the form, the model of which is attached as Appendix 1 to the Regulations, by sending it after filling in to the e-mail address: info@amour.pl or mailing address: Przedsiębiorstwo Handlowe "INTERCOSMETIC" Sp. z o.o. S.K. with registered office in Gdynia, ul. Olgierda 125a nr lok.1, 81-534 Gdynia. To meet the deadline, it is enough to send a statement before its expiry.
  4. The Seller is obliged to immediately send the Buyer to the e-mail address provided by him, the confirmation of receipt of the statement of withdrawal from the contract submitted in the manner referred to in art. 3.
  5. The Seller is obliged to immediately, no later than within 14 days from the date of receipt of the Consumer's statement on withdrawal from the contract, return to the Consumer all payments made by him, including the cost of delivering the Goods. The Seller shall refund the payment using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different method of return, which does not entail any costs for him.
  6. If the Seller has not offered to pick up the item himself from the Consumer, he may refrain from reimbursing the payment, received from the Consumer, until the commodity has been returned or the Consumer has provided an evidence of having sent back the item, depending on what occurs first.
  7. If the Consumer has chosen a method of delivery of the Goods other than the cheapest usual delivery method offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the Consumer.
  8. The consumer is obliged to return the Goods to the Seller or give it to the person authorized by the Seller to receive it immediately, however not later than within 14 days from the day on which he withdrew from the contract. To meet the deadline, it is enough to send the Goods before the deadline. The consumer bears only the direct cost of returning the Goods.
  9. The consumer is liable for the decrease in the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the product.
  10. If the Consumer exercises the right to withdraw from the contract after making a request in accordance with art. 15.3 and art. 21.2 of the Act, he is obliged to pay for the Services fulfilled until the withdrawal from the contract. The payment amount is calculated proportionally to the scope of the service provided, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the service provided.
  11. The right to withdraw from the contract is not available to the Consumer in relation to the contracts referred to in art. 38 of the Act, and in particular to contracts:
    1. provision of the Services, if the Seller has performed the Service in full with the express consent of the Consumer who has been informed before the performance of the service that he will lose the right to withdraw from the contract after fulfilling the provision by the Seller;
    2. in which the object of the provision are non-prefabricated Goods, manufactured according to the Consumer's specification or serving to satisfy his individual needs;
    3. in which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery
    4. delivering newspapers, periodicals or magazines, with the exception of subscription contracts;
    5. providing digital content that is not recorded on a tangible medium, if the performance began with the Consumer's express consent before the deadline for withdrawal and after informing the Seller about the loss of the right to withdraw from the contract.

How to file a complaint as a Consumer?

  1. If the Product has physical or legal defects, the Consumer has the right to file a complaint within 2 (two) years from the date of the delivery of the Product.
  2. The complaint should contain a description of the complaint and a document confirming the purchase of the Goods in the Online Store (a copy of the invoice, receipt, confirmation of transfer from the bank account, etc.). The complaint may be sent by e-mail to the following e-mail address: info@amour.pl or in writing to the following address: Przedsiębiorstwo Handlowe "INTERCOSMETIC" Sp. z o.o. S.K. based in Gdynia, ul. Olgierda 125a nr lok.1, 81-534 Gdynia with the note 'complaint'.
  3. Within 14 (fourteen) calendar days, the Seller will respond to the Buyer's complaint and inform him about how to proceed.
  4. If the complaint is accepted, the Seller shall exchange the Goods claimed of in full value or if the exchange is not possible, refund the claimed Goods together with the costs related to returning the Goods in question within 14 days from the date of processing the complaint.
  5. After a positive evaluation of the complaint, the Seller sends a new Product at their own cost to the address provided by the Consumer.
  6. If the complaint is not acknowledged, the Consumer may use alternative methods of dispute resolution, for example by mediation before a mediator. Information on how to access the abovementioned mode and procedures for resolving disputes can be found at the following address: www.uokik.gov.pl, in the tab "Settlement of consumer disputes".

Regulations

§1. [Definitions]

Whenever these Regulations refer to:

  1. The Seller - understood as Przedsiębiorstwo Handlowe "INTERCOSMETIC" Sp. z o.o. S.K. with the registered office in Gdynia, entered into the Register of Entrepreneurs kept by the District Court Gdańsk - Północ in Gdańsk, VIII Commercial Division of the National Court Register for KRS No. 445451, with a NIP number 5862280945, REGON number 221807190, with contact e-mail address: info@amour.pl and phone number: 58 664-97-98,694-403-787
  2. Online Store – an Internet service concluding sales contracts with the Seller, conducted by the Seller at the address www.amour.pl;
  3. The products – products which can be purchased via the Online Store;
  4. The Buyer – a natural person, a legal and organizational person with legal personality granted by the civil code;
  5. Consumer - a Buyer, who is a natural person with the capacity to perform a legal transaction not related directly to his business or professional activity;
  6. Regular customer – a Buyer who duly performs his obligations towards the Seller, in particular he does not lag behind with payments for any reason.

§2. [General provisions]

The Regulations define the rules for Seller to sell Products to the Buyer via the Online Store.

§3. [Placing and processing orders]

  1. The buyer places an order by:
    1. selection of one or several items of the Goods in the Online Store;
    2. properly filling in the electronic form or order form, which available in the Online Store;
    3. sending the order form in electronic form from the Online Store website or sending the order form by fax to the number 58 664-97-98 or by mail to the following address: Przedsiębiorstwo Handlowe "INTERCOSMETIC" Sp. z o.o. S.K. with the registered office in Gdynia, ul. Olgierda 125a nr lok.1, 81-534 Gdynia.
  2. The order is considered done, if all the data allowing proper identification of the Buyer, including in particular the contact telephone number or e-mail address, are included in the form.
  3. Each correctly placed order receives a unique code allowing identification of the order and the Buyer.
  4. If the order can not be processed within the time specified in these Regulations due to the lack of ordered Goods or the ordered quantity of Goods, the Seller will immediately notify the Buyer by phone or e-mail about this circumstance, proposing a different deadline for the contract. The buyer is entitled to not accept the new order completion date. In this case, none of the parties will raise any claims for non-performance of the contract.
  5. If the Goods are not available on the market, the Seller will notify the Buyer about this circumstance via telephone or e-mail. In this case, none of the parties will raise any claims for non-performance of the contract.
  6. The Buyer is entitled to cancel a correctly placed order within 3 hours from the moment of its submission by sending a relevant statement by e-mail to the Seller's e-mail address info@amour.pl or by fax to the number 58 664-97-98.

§4. [Order processing]

  1. The processing of orders for Goods that will be currently in the Seller's offer shall take place within 3 days from the moment the Buyer receives the confirmation of order acceptance to the Buyer.
  2. Orders for all other Goods will be processed within the time agreed by the Seller and the Buyer, subject to art. 3, para. 4 - 6.
  3. The order delivery date limit described above do not include the day on which the seller gave the buyer a confirmation of the order.
  4. For reasons not attributable to the Seller, the deadlines for the execution of orders set out in paragraph 1 - 5 can be extended. The Seller is obliged to inform the Buyer about the reason for the extension of the order completion date and to set an approximate new date.

§5. [Rules for the delivery of orders]

  1. The Seller delivers the ordered Goods in the manner indicated by the Buyer on the order form.
  2. If the Buyer has chosen "Courier" in the order form, the delivery of the ordered Goods will take place through the courier service provider, with an approximate delivery time of 3 business days from the day the order is accepted by the courier service provider (in Poland).
  3. In the event that the Buyer has its registered office or place of residence outside Poland, after confirming the order, the Seller is obliged to inform the Buyer about the amount of fees due for the delivery of the ordered Goods and sends him a pro forma invoice, on the basis of which the Buyer makes the payment. Upon receipt of the fees due, the Seller provides the Buyer with the ordered Goods in the manner specified in the order, whereby the terms of delivery of the ordered Goods referred to in art. 2 may be extended, but not more than by 7 days in relation to the original dates.
  4. Terms of delivery of the ordered Goods provided in art. 2-3 are indicative. The Seller shall not be liable to the Buyer for delays in delivery of the ordered Goods if delays occurred due to reasons attributable to the courier service provider, Poczta Polska or other operator.
  5. After prior agreement, it is possible to collect Goods at the Seller's office at ul. Olgierda 125a nr lok.1, 81-534 Gdynia.

§6. [Prices and fees due for the delivery of the ordered Goods]

  1. The Seller declares that the price for the sale of individual Goods or Services is the price quoted in the Online Store at the time of placing the order by the Buyer. These prices are gross prices and include tax on goods and services at the rate applicable at the time of the contract.
  2. In the cases described in art. 5. payment due for the delivery of the ordered Goods:
    1. is borne by the Buyer if the "Courier" option is selected and amounts to 15.50 zł PLN gross (18 zł PLN gross for cash on delivery – so-called "cash on delivery");
    2. is paid by the Buyer in case of shipping abroad, in the amount applicable according to the price list of Poczta Polska or another operator;
    3. does not apply in case of collecting the goods in person.

§7. [Methods of payment for the Goods or Services and fees for the delivery of the ordered Goods]

  1. In an online shop, the following payments methods are used:
    1. payment on delivery – the Buyer pays when collecting the ordered products;
    2. payment via online banking – settlement of transactions by credit card, e-transfer or PayPal are carried out via the Dotpay Settlement Center;
    3. prepayment – a pro forma invoice with the Seller's bank account number is sent to the e-mail address provided by the Buyer; the order is processed after receiving the money by the Seller;
    4. available only for Regular Customers who are not Consumers, payment by bank transfer, after prior agreement - the Purchaser receives a VAT invoice with specified date of payment.
  2. The shipping fees for the ordered goods specified in art. 6.2, point 1 and 2 must be paid by the Buyer together with payment for the goods.

§8. [Place and method of lodging complaints]

  1. The Buyer shall submit the complaint within 5 (five) working days from the day on which the products were delivered or were to be delivered:
    1. in the case of defects in the Goods delivered - on business days from 8.30 15.30 by phone 58 664-97-98, 694-403-787 or by mail to the address of the Seller: Przedsiębiorstwo Handlowe "INTERCOSMETIC" Sp. z o.o. S.K. based in Gdynia, ul. Olgierda 125a nr lok.1, 81-534 Gdynia.
    2. in the event of a delay in the completion or delivery of the order - on business days from 8.30 to 15.30, by phone 58 664-97-98, 694-403-787 or by mail to the address of the Seller's headquarters: Przedsiębiorstwo Handlowe "INTERCOSMETIC" Sp. z o.o. S.K. based in Gdynia, ul. Olgierda 125a nr lok.1, 81-534 Gdynia;
    3. in the case of incorrect data included in the VAT invoices - on business days from 8.30 15.30 by phone 58 664-97-98, 694-403-787 or by mail to the address of the Seller: Przedsiębiorstwo Handlowe "INTERCOSMETIC" Sp. z o.o. S.K. based in Gdynia, ul. Olgierda 125a nr lok.1, 81-534 Gdynia.
  2. The complaint should specify the reason for its submission, the scope of activities that the Buyer expects from the Seller, and the bank account number, to which the Seller will refund the Buyer the money paid for the Product if the complaint is accepted.
  3. The Seller shall consider only complaints confirmed in writing (sent by post, fax or e-mail) within 14 business days from the date of their submission by the Buyer.
  4. If the Seller accepts a complaint regarding defects of the delivered products, the Buyer is obliged to return the defective products to the address of the Seller. In this case, the Seller shall provide the Buyer with a new products in accordance with the rules set out in these Regulations. In the event that the delivery of a new non-defective productis not possible, the Seller shall return the price paid by the Buyer to him.

§9. [Consumer regulations]

  1. Unless otherwise provided in these Regulations, the following provisions apply only to Buyers who are Consumers. In the scope not regulated in this paragraph, the provisions of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827), hereinafter referred to as the Act, apply to contracts concluded between the Seller and the Consumer.
  2. Subject to the provisions of art. 10 the Consumer has the right to withdraw from the contract without giving a reason within 14 days. The period for withdrawing from the contract begins to run:
    1. for the contract whereby the Seller issues the Goods, being obliged to transfer their ownership – from the moment of taking possession of the Goods by the Consumer or a third party designated by the Consumer other than the carrier, and in the case of a contract which:
      • includes many Goods that are delivered separately, in batches or in parts - from taking possession of the last Good, batch or part;
      • consists in regular delivery of the Goods for a specified period – from taking possession of the first of the Goods;
    2. for other contracts – from the date of conclusion of the contract.
  3. The consumer may withdraw from the contract by submitting a declaration of withdrawal from the contract to the Seller. The statement may be submitted using the prepared form attached as Appendix 1 to the Regulations, by sending a filled form to the e-mail address: info@amour.pl or mailing address: Przedsiębiorstwo Handlowe "INTERCOSMETIC" Sp. z o.o. S.K. with registered office in Gdynia, ul. Olgierda 125a nr lok.1, 81-534 Gdynia. To meet the deadline, it is enough to send a statement before its expiry.
  4. The Seller is obliged to immediately send the Buyer to the e-mail address provided by him, the confirmation of receipt of the statement of withdrawal from the contract submitted in the manner referred to in art. 3.
  5. The Seller is obliged to immediately, no later than within 14 days from the date of receipt of the Consumer's statement on withdrawal from the contract, return to the Consumer all payments made by him, including the cost of delivering the Goods. The Seller shall refund the payment using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different method of return, which does not entail any costs for him.
  6. If the Seller has not offered to pick up the item himself from the Consumer, he may refrain from reimbursing the payment, received from the Consumer, until the commodity has been returned or the Consumer has provided an evidence of having sent back the item, depending on what occurs first.
  7. If the Consumer has chosen a method of delivery of the Goods other than the cheapest usual delivery method offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the Consumer.
  8. The consumer is obliged to return the Goods to the Seller or give it to the person authorized by the Seller to receive it immediately, however not later than within 14 days from the day on which he withdrew from the contract. To meet the deadline, it is enough to send the Goods before the deadline. The consumer bears only the direct cost of returning the Goods.
  9. The consumer is liable for the decrease in the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the product.
  10. If the Consumer exercises the right to withdraw from the contract after making a request in accordance with art. 15.3 and art. 21.2 of the Act, he is obliged to pay for the Services fulfilled until the withdrawal from the contract. The payment amount is calculated proportionally to the scope of the service provided, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the service provided.
  11. The right to withdraw from the contract is not available to the Consumer in relation to the contracts referred to in art. 38 of the Act, and in particular to contracts:
    1. provision of the Services, if the Seller has performed the Service in full with the express consent of the Consumer who has been informed before the performance of the service that he will lose the right to withdraw from the contract after fulfilling the provision by the Seller;
    2. non-prefabricated, manufactured according to the specification of the Consumer or serving to satisfy his individual needs;
    3. in which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery
    4. delivering newspapers, periodicals or magazines, with the exception of subscription contracts;
    5. providing digital content that is not recorded on a tangible medium, if the performance began with the Consumer's express consent before the deadline for withdrawal and after informing the Seller about the loss of the right to withdraw from the contract.
  12. If the Product has physical or legal defects, the Consumer has the right to file a complaint within 2 (two) years from the date of receiving the product.
  13. The complaint should contain a description of the complaint and a document confirming the purchase of the Goods in the Online Store (a copy of the invoice, receipt, confirmation of transfer from the bank account, etc.). The complaint may be sent by e-mail to the following e-mail address: info@amour.pl or in writing to the following address: Przedsiębiorstwo Handlowe "INTERCOSMETIC" Sp. z o.o. S.K. based in Gdynia, ul. Olgierda 125a nr lok.1, 81-534 Gdynia with the note 'complaint'.
  14. Within 14 (fourteen) calendar days, the Seller will respond to the Buyer's complaint and inform him about how to proceed.
  15. If the complaint is accepted, the Seller shall exchange the Goods claimed of in full value or if the exchange is not possible, refund the claimed Goods together with the costs related to returning the Goods in question within 14 days from the date of processing the complaint.
  16. After a positive evaluation of the complaint, the Seller sends a new Product at their own cost to the address provided by the Consumer.
  17. If the complaint is not acknowledged, the Consumer may use alternative methods of dispute resolution, for example by mediation before a mediator. Information on how to access the abovementioned mode and procedures for resolving disputes can be found at the following address: www.uokik.gov.pl, in the tab "Settlement of consumer disputes".

§9. [Final Provisions]

  1. All disputes arising from agreements concluded on the basis of these Regulations between the Seller and the Buyers who are not Consumers will be settled by common courts competent for the registered office of the Seller.
  2. These Regulations are available in electronic form on the Store's website. It is presumed that the Buyer, while placing the order, read the content of these Regulations and that he accepts their content.

§10. [Entry into force of the Regulations]

The Regulations come into force on December 25, 2014 and apply to all orders placed on that day and after that date. Agreements concluded until December 24, 2014 are subject to the provisions of the Act of March 2, 2000 on the protection of consumer rights and liability for damage caused by dangerous products (Journal of Laws of 2000, item 271, as amended) and of the Regulations in the current wording, which is available on the website www.amour.pl.

Annex No. 1 to the Regulations:

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